Our group has been visiting the Outer Banks every summer for 32 years, and we have never had a worse experience as far as renting a house goes.
We decided to head farther south this year, and thought Midgett was one of a few realty alternatives (later found out there were more than we realized). Our house was Kissed By The Sun in Salvo. Shortly after we arrived, while exploring, we opened the door of the ground floor (outside access) bathroom and found a dripping, gray spot on the ceiling. Then we opened the toy closet. The stench drove those who were standing nearby back several feet. The walls of the small room were loaded with black and green mold. It was horrible.
I called the office, only to be told that since it was the weekend the matter would be referred to the office staff on Monday. Later in the day, when we attempted to run the dishwasher, we found that the lower arm and its components were sitting in pieces at the bottom of the appliance. Another call to the office, simply to add it to the list.
I, as the leasee, stayed at the house all Monday morning to wait for a call from Midgett. It never came. That afternoon, I decided I needed to go to the office. On my way out, I encountered two men who had been to the house without our knowledge and I asked what they did. One said he sprayed bleach on the spot in the bathroom and put a padlock on the toy closet door because "that's what she told him to do." I continued on to the office and met the "she" he was talking about. I asked why neither issue had been found during cleaning and inspection, and was told they "couldn't inspect everything" and problems couldn't be addressed if renters did not tell them about them. I asked how this house could be rented in this condition, because obviously the mold had grown for quite some time. She said the owner claimed to have been there in May and cleaned it at that time. (This obviously means someone knew about this situation.) She asked what we wanted her to do about it.
After talking to the company's lawyers I presume, she showed up at the house and told us we had to move because it was a health risk no kidding. They made arrangements to move us to the house next door, but offered no aid in making that move happen. We were refunded some money, but not enough for the problems this caused us, including a guest in our party who suffers from asthma and could barely breath without extra medicine.
The next day, trucks started arriving at the mold house and walls were removed, appliances repaired and ducts cleaned. I had asked her if they intended to rent the house the following Saturday, and she said they were. The extent of this problem should have caused that house to be sealed and extensively repaired, and I felt terrible for those who would be staying in it next.
To make a long story short, I spent the rest of the week waiting around the house for calls that never came. We wanted confirmation on several matters, and no one bothered to contact us. I called later in the week to speak to the manager, and was told THREE DIFFERENT TIMES that the main office WAS IN THREE DIFFERENT LOCATIONS. I finally found him, and he asked why I had not been calling them. I noted that as a company that should want to make sure their customers are satisfied and safe, THEY should have been calling US. No one called to make sure we were OK, that the new house was acceptable, or to confirm our refund. After our return home, another person in our party wrote an email to the company, and was told that since we had already talked to the manager, they were not interested in discussing the issue further.
I have never seen such poor customer service. From renting a house that was not properly prepared and safe, to poor communication to downright rudeness on the part of the staff, our experience was the worst we have ever encountered in the Outer Banks. Will NOT be renting from Midgett ever again, and I caution all to do the same.