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Midgett Realty: Stay. Away.

Midgett Realty: Stay. Away.




Our group has been visiting the Outer Banks every summer for 32 years, and we have never had a worse experience as far as renting a house goes.
We decided to head farther south this year, and thought Midgett was one of a few realty alternatives (later found out there were more than we realized). Our house was Kissed By The Sun in Salvo. Shortly after we arrived, while exploring, we opened the door of the ground floor (outside access) bathroom and found a dripping, gray spot on the ceiling. Then we opened the toy closet. The stench drove those who were standing nearby back several feet. The walls of the small room were loaded with black and green mold. It was horrible.
I called the office, only to be told that since it was the weekend the matter would be referred to the office staff on Monday. Later in the day, when we attempted to run the dishwasher, we found that the lower arm and its components were sitting in pieces at the bottom of the appliance. Another call to the office, simply to add it to the list.
I, as the leasee, stayed at the house all Monday morning to wait for a call from Midgett. It never came. That afternoon, I decided I needed to go to the office. On my way out, I encountered two men who had been to the house without our knowledge and I asked what they did. One said he sprayed bleach on the spot in the bathroom and put a padlock on the toy closet door because "that's what she told him to do." I continued on to the office and met the "she" he was talking about. I asked why neither issue had been found during cleaning and inspection, and was told they "couldn't inspect everything" and problems couldn't be addressed if renters did not tell them about them. I asked how this house could be rented in this condition, because obviously the mold had grown for quite some time. She said the owner claimed to have been there in May and cleaned it at that time. (This obviously means someone knew about this situation.) She asked what we wanted her to do about it.
After talking to the company's lawyers I presume, she showed up at the house and told us we had to move because it was a health risk no kidding. They made arrangements to move us to the house next door, but offered no aid in making that move happen. We were refunded some money, but not enough for the problems this caused us, including a guest in our party who suffers from asthma and could barely breath without extra medicine.
The next day, trucks started arriving at the mold house and walls were removed, appliances repaired and ducts cleaned. I had asked her if they intended to rent the house the following Saturday, and she said they were. The extent of this problem should have caused that house to be sealed and extensively repaired, and I felt terrible for those who would be staying in it next.
To make a long story short, I spent the rest of the week waiting around the house for calls that never came. We wanted confirmation on several matters, and no one bothered to contact us. I called later in the week to speak to the manager, and was told THREE DIFFERENT TIMES that the main office WAS IN THREE DIFFERENT LOCATIONS. I finally found him, and he asked why I had not been calling them. I noted that as a company that should want to make sure their customers are satisfied and safe, THEY should have been calling US. No one called to make sure we were OK, that the new house was acceptable, or to confirm our refund. After our return home, another person in our party wrote an email to the company, and was told that since we had already talked to the manager, they were not interested in discussing the issue further.
I have never seen such poor customer service. From renting a house that was not properly prepared and safe, to poor communication to downright rudeness on the part of the staff, our experience was the worst we have ever encountered in the Outer Banks. Will NOT be renting from Midgett ever again, and I caution all to do the same.


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RE: Midgett Realty: Stay. Away.




Well, that does sound grotesque, and I’m sorry to hear it because I’ve never had a problem with Midgett. Hope this gets resolved to your satisfaction.


RE: Midgett Realty: Stay. Away.




Hi Vicky, welcome to the board and so objectively contributing with your first post! Hope things get better for you.


RE: Midgett Realty: Stay. Away.




Hatteras Realty does not list a house named Kissed by the sun. They have a sun kissed in Avon. is that it?


RE: Midgett Realty: Stay. Away.




Hatteras Realty does not list a house named Kissed by the sun. They have a sun kissed in Avon. is that it?

Alexy


Nope, but Midgett Realty does. Just as the poster mentioned
https://www.midgettrealty.com/rental/kissed-sun


RE: Midgett Realty: Stay. Away.




Hi Vicky, welcome to the board and so objectively contributing with your first post! Hope things get better for you.

hatterasnc


That’s not necessary.


RE: Midgett Realty: Stay. Away.




Wow.....I'm really sorry for what you went through and also surprised that Midgett would not take better care of the situation. We rent from Midgett in Frisco (through the Hatteras office) and have never had a problem. They are known to be a very reputable and popular rental business. Mold is nothing to be ignored and should have been taken care of right away. I'm glad you were able to get out of that house. We would have nothing but good things to say about them, so this is really a surprise to hear.



RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up


RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up

Blockus
I hate bigfoots, They have ticks and fleas and poop sticks to their fur.


RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up

Blockus
I hate bigfoots, They shed really bad and pee on the carpet too.


RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up

Blockus


Keep watching for offenders Bob. It's good to know your are on patrol! Big grin


RE: Midgett Realty: Stay. Away.




We have rented from Midgett each year for 4 years now. We have had no significant issues. Over last Thanksgiving, we had a kitchen drawer fall out. Called the office and they were out the next day to fix. We were in Frisco so we spoke to the Frisco (Hatteras) office. I just wonder if the varying experiences with Midgett has more to do with staff trained on proper customer service rather than a company issue with Midgett? And yes, I know poorly trained staff is a direct reflection on the company. Not sure how house inspections work but based on some reviews (including this one), seems to be a need to increase inspections to be sure known issues are truly rectified. This year we have rented each our vacations with them. Next house is in Rodanthe.

Sorry you had such a bad experience.


RE: Midgett Realty: Stay. Away.




We are currently in Rocky Mount heading to Avon tomorrow for our 2 week rental through Midgett. First time going through them usually go through home away in the Frisch area. We did research, and Midgett got good reviews I’m hoping for the same tomorrow when we get there.

I’m sure it will be great


RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up

Blockus


Keep watching for offenders Bob. It's good to know your are on patrol! Big grin

Tim-OBX


I like where this is going Banana


RE: Midgett Realty: Stay. Away.




My guess is the owner shares some blame as well as the PM. Midgett has 500 houses to keep up with; the guy working on the house does whatever the ticket says to do. The owner may well have been going cheap maintenance. Alternatively, there could have been a unreported leak from all of the rain that has pooled and causing mildew, rot, etc. the past few weeks have been rough on properties. At the end of the day, lots of houses have lots of problems and this issue was just one of many, and apparently handled accordingly with unremarkable customer service from the PM.

I found out from our renter a couple weeks ago that there was some dampness on a spot in the ceiling that was evidence of potential leaking; I sent my contractor over right away and sure enough he discovered some leaking from around a rooftop vent stack and replaced it immediately. I’m eternally grateful to the guest who noticed it and texted me; could have been a real mess if I didn’t find out until after serious water damage.

Back to the OP, ultimately what ever they end up doing is done with the consent of the home owner. Since some owners may consider an dissatisfied renter to be a lost cause, there’s not a lot of incentive to bend over backwards and refund $$ since they know the renter is never going to stay there again. There isn’t much use in PM website reviews from what I’ve seen. The only real recourse the PM has against crappy houses is to drop them from their rental program, but that doesn’t happen too often.


RE: Midgett Realty: Stay. Away.




We had 12-15 rentals in the past with Midgett and all were fine... honestly. We use them as our PM now. We seem to do OK with them.... but we give them a very free hand and a high $$ limit to do things as needed and when needed to fix things. Other owners want to approve everything; that ties the PM's hands a lot more.

FWIW, the mold down there can grow incredibly fast when the weather is wet over and over and the heat is up in summer.... a nightmare for everyone. I've seen a 'bloom' of black mold show up and grow huge in a few days.With the wet weather, the summer temps, and an enclosed space, fast growth is certainly possible.

If they get the old materials out right away, and work fast, then really it can be up to go in a week. That is pretty aggressive, but we do light construction and it can be done If it is a room sized area and the amount of water has been a slow drip-drip-drip; flooding and thoroughly soaked framing takes a lot longer to dry. So passing judgement on how long it should be out-of-action needs to be based on what can really be done.

I also know that house and the owner. One thing that has gone on in the last year has to do with some feral cats. Some neighbors to the north fixed some feral cats, and now feed them every night.. on the circle right in front of Kissed by the Sun. When it got really cold last winter, those kindly folks actually went over to Kissed by the Sun and knocked out a couple of boards under the pump enclosure, so the cats could go in and stay warmer. The owner was pretty steamed when she found the damage and the 'results'. So, OP, if there was any smell like cat.....mmmm....'output', then that might what is still going on.....

Those matters have nothing to do with the communications issues, however.


RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up

Blockus


Keep watching for offenders Bob. It's good to know your are on patrol! Big grin

Tim-OBX


I like where this is going Banana

rpemers


Can we deputize Blockus? Banana


RE: Midgett Realty: Stay. Away.




Some neighbors to the north fixed some feral cats, and now feed them every night.. on the circle right in front of Kissed by the Sun. When it got really cold last winter, those kindly folks actually went over to Kissed by the Sun and knocked out a couple of boards under the pump enclosure, so the cats could go in and stay warmer.

Beachmark


Holy cow. This is unbelievable. Crossing the line is an understatement.


RE: Midgett Realty: Stay. Away.






I also know that house and the owner. One thing that has gone on in the last year has to do with some feral cats. Some neighbors to the north fixed some feral cats, and now feed them every night.. on the circle right in front of Kissed by the Sun. When it got really cold last winter, those kindly folks actually went over to Kissed by the Sun and knocked out a couple of boards under the pump enclosure, so the cats could go in and stay warmer. The owner was pretty steamed when she found the damage and the 'results'. So, OP, if there was any smell like cat.....mmmm....'output', then that might what is still going on.....

Those matters have nothing to do with the communications issues, however.

Beachmark


Holy crap Serious smiley


RE: Midgett Realty: Stay. Away.




Hi Vicky, welcome to the board and so objectively contributing with your first post! Hope things get better for you.

hatterasnc


That’s not necessary.

Ali2016


How so? Perhaps her second post will shed more light on her trials and tribulations. Sounds like a problem became an inconvenience and she vented here and got a partial credit or refund, and received first-hand accounts of the house and possible cause.

Bad news travels fast. Good news rarely does. It is August and all...


RE: Midgett Realty: Stay. Away.




no personal attacks on this Message Board. Thank you!!

Thumbs up

Blockus

You tell em Bob!