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Charter & CenturyLink Off Season Rates
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Charter & CenturyLink Off Season Rates
Posted By: macdaddy - (Send PM)
Member Since: 1/25/2010
Location: Adamstown, MD/Hatteras, NC
Total Posts: 2320

Date Posted: 9/15/2011 3:38 PM




If someone knows how to go about getting a reduced off season rate from both Charter and CenturyLink, please post some information here.

Last year, I contacted Charter Office in Nags Head and arranged for the off season rate. It was a good deal - I think 50% reduction. I don't remember what months it applied to and I don't know if I need to request it again or if renewal is automatic.

I recall a thread (?) here that also mentioned CenturyLink. Does anyone know who/where to call to set this up? What month's does it apply to? How much of a reduction?

Tim-OBX are you out there? I remember you posting some helpful information on at least one of these.

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Posted By: Friscofan1 - (Send PM)
Member Since: 9/20/2010
Location: Virginia Beach & Frisco
Total Posts: 706

Date Posted: 9/15/2011 3:49 PM




I remember someone said you had to go to the Charter office to get the discount rate (in Nags head). I think November? Also, I'm thinking of cancelling my centurylink, since we don't need a phone again until next May. Seems like it would be cheaper than a discount rate for the off months.

Posted By: macdaddy - (Send PM)
Member Since: 1/25/2010
Location: Adamstown, MD/Hatteras, NC
Total Posts: 2320

Date Posted: 9/15/2011 4:17 PM




I called the Charter office, 888-438-2427, and spoke to a woman who told me they offer a Disaster Program and a Seasonal Program. For those who have suffered a major loss on Hatteras Island, Charter will cancel their services and reconnected at a later date without any charges. For those who want the Seasonal Program, it runs for six months and you MUST call back each and every year to request it. I set ours up to start on September 26th - the beginning of our next month of service and it will end March 23rd. Regular Season rate resumes at that time.

Posted By: Tim-OBX - (Send PM)
Member Since: 6/2/2004
Location: Kitty Hawk
Total Posts: 13799

Date Posted: 9/15/2011 4:22 PM




I got it with charter last year too. Jan, Feb, March as I recall, but never heard anything about centurylink offering them.

Posted By: macdaddy - (Send PM)
Member Since: 1/25/2010
Location: Adamstown, MD/Hatteras, NC
Total Posts: 2320

Date Posted: 9/15/2011 4:54 PM




Called CenturyLink (277-290-5458) and spoke with a knowledgeable young man. They do have a Vacation Plan which allows you to put your phone number on hold for up to nine months at a reduced (50%) monthly rate; however, your phone line is totally inactive. No 911 service; no incoming calls being forwarded; nothing. This is not for me/us. Others may want to investigate more. I did not ask about any charges once I heard that all activity is put on hold. Basically, they charge you 50% to keep your phone number until you return. This may be a great plan for snow birds but it does not fit our needs on Hatteras Island.

Posted By: dsmyhubby - (Send PM)
Member Since: 8/13/2007
Location:
Total Posts: 1010

Date Posted: 9/15/2011 5:03 PM




Not sure if it would help anyone, but we have DirecTV here at our house, and also have a camp across the state. We took a second receiver to camp, and had them come in and set up a satellite dish there, and only pay the second reciever fee for the camp service. (something like $6 or so a month) We're closing in the next few weeks, and we'll just bring the receiver home and use it here over the winter (again, still paying the second receiver fee) and take it back in the spring. They know we do this..our service rep even recommended it. One problem we did have is when they set the sattelite for the camp they flipped it as our home area, and now we get different locals. I need to see if we can get it flipped back so I can pick up a station closer as our locals for winter school delays and closings.

Posted By: home*sweet*home - (Send PM)
Member Since: 11/13/2009
Location: Currituck Mainland
Total Posts: 1163

Date Posted: 9/15/2011 8:34 PM




DirecTV did this for us too. We set up a 'second home' and installed two receivers there, paid $6 per month each. Driving back and forth all the time - it was great. When we moved, we just cancelled a few receivers (you can do that anytime) and changed our mailing address. The local channels - we got them at each house correctly? Maybe because we didn't move the receivers, I don't know?

Posted By: Free Bird - (Send PM)
Member Since: 3/25/2010
Location: Richmond- KDH
Total Posts: 258

Date Posted: 9/16/2011 3:14




If you use the Charter discount are the cable and internet disabled for the duration? I will be down a few times during the winter and would like to at least have internet. I'd probably use it for a total of ten days in four months. I personally think half price would be fair.

Posted By: smlobx - (Send PM)
Member Since: 6/13/2011
Location: Hatteras Village
Total Posts: 500

Date Posted: 9/16/2011 9:23




If you use the Charter discount are the cable and internet disabled for the duration? I will be down a few times during the winter and would like to at least have internet. I'd probably use it for a total of ten days in four months. I personally think half price would be fair.



Yes, that has been the case for us but some of our neighbors have not secured their wifi and we can just jump on theirs to use it on the few days when we're down there.

Posted By: Beth&Mike - (Send PM)
Member Since: 4/21/2010
Location: NoVA / Colington Harbour
Total Posts: 161

Date Posted: 9/16/2011 11:21




We got the Charter discount last year, and it is supposed to be for November thru March. The nice lady at the Nags Head office said it *should* start being discounted again in November of this year, but if not then we just needed to call or come in. We had all of the same services that we had the rest of the year - the services were NOT disabled. We were there every other weekend and over the Thanksgiving & Christmas holidays, so I am positive about the service being enabled the whole time :smile9:
It's a pretty good deal....

Posted By: Tim-OBX - (Send PM)
Member Since: 6/2/2004
Location: Kitty Hawk
Total Posts: 13799

Date Posted: 9/16/2011 12:49 PM




The tv and phone will still work, they just charge 50% less - good deal really!! It is just hard to get set up with it because you must deal with the 800 phone center and they are not all up to speed on the discount. I never heard it was offered for 6 mo but I will ask about that. We have a 15 year Charter employee working here that knows the ins and outs and who can pull the strings. :banana:
If you use the Charter discount are the cable and internet disabled for the duration? I will be down a few times during the winter and would like to at least have internet. I'd probably use it for a total of ten days in four months. I personally think half price would be fair.



Posted By: obxguy - (Send PM)
Member Since: 4/30/2005
Location: Northern VA / Corolla, NC
Total Posts: 228

Date Posted: 9/16/2011 1:27 PM




The charter discount goes from Nov 1 to March 31. at 50% of your normal costs. All services continue to work. If you make ANY change to your charter plan during that period, the seasonal plan is cancelled. You must have a separate out of state billing address. I went into the Nags Head office in Nov 2009 to request it. I thought I needed to go back in Nov 2010, but I saw on the bill that it was applied automatically. While discussing service/rate options several times during the year, the rep would mention that I am on a "seasonal plan." The people at the office know exactly what to do when you ask in person. The 800 number people do not always know, and the details will vary based on the rep you are speaking with at the time.

Posted By: Tim-OBX - (Send PM)
Member Since: 6/2/2004
Location: Kitty Hawk
Total Posts: 13799

Date Posted: 9/16/2011 1:49 PM




My secret Charter contact says the seasonal rate applies from 11-1-11 to 3-31-11 and not before nor after. They don't turn it off, just charge less.
I called the Charter office, 888-438-2427, and spoke to a woman who told me they offer a Disaster Program and a Seasonal Program. For those who have suffered a major loss on Hatteras Island, Charter will cancel their services and reconnected at a later date without any charges. For those who want the Seasonal Program, it runs for six months and you MUST call back each and every year to request it. I set ours up to start on September 26th - the beginning of our next month of service and it will end March 23rd. Regular Season rate resumes at that time.



Posted By: NCAnn09 - (Send PM)
Member Since: 11/12/2009
Location:
Total Posts: 581

Date Posted: 9/16/2011 1:58 PM




For the Charter discount, the first time you ask for it you MUST walk in to the Nags Head office and request it in person. (Tim -- the 800 people are completely useless for this.) Thereafter, the discount should automatically be applied Nov 1 to March 31.

Needing a separate billing address makes sense, but it doesn't need to be out-of-state. I am an NC resident with a second home in Waves, and we get the discount. Our cable TV works just the same during the off season. We don't have Internet through Charter, so I don't have experience with that. Hope that helps.

Posted By: Tim-OBX - (Send PM)
Member Since: 6/2/2004
Location: Kitty Hawk
Total Posts: 13799

Date Posted: 9/16/2011 2:23 PM




I don't walk into the office to get it. The 800 number works, but you have to get someone who knows what it is and not all the people who answer the phone know. I am told you must ask for it each year.
For the Charter discount, the first time you ask for it you MUST walk in to the Nags Head office and request it in person. (Tim -- the 800 people are completely useless for this.) Thereafter, the discount should automatically be applied Nov 1 to March 31. Needing a separate billing address makes sense, but it doesn't need to be out-of-state. I am an NC resident with a second home in Waves, and we get the discount. Our cable TV works just the same during the off season. We don't have Internet through Charter, so I don't have experience with that. Hope that helps.



Posted By: macdaddy - (Send PM)
Member Since: 1/25/2010
Location: Adamstown, MD/Hatteras, NC
Total Posts: 2320

Date Posted: 9/16/2011 2:41 PM




Based on the differences in the information from my original post and those of others who have posted here, I called Charter (888-438-2427) again this morning. The young man asked for the ten digit phone number on the account and the property address. Since I had called last year to set up our Hatteras home, I asked if the Seasonal Plan renewed automatically. I was told it did and as last year would run for six months. As our service month is from Sept. 16th to October 15th. It will begin with the next billing cycle. Our own checkbook registry records indicate that we experienced a partial or full reduction in five billing cycles last off-season. Five rather than six may be due to the fact that we learned about the Seasonal Plan program sometime last fall, and I think I didn't call Charter until after Columbus Day. Our 1st month of reduced rate was November and it was a partial reduction. December, January and February were full 50% reductions. March was another partial reduction and the rate was back to full for the April bill. Well, we are a year older and wiser, so it will be interesting to see if we approach anything like a full six months of 50% reduction.

Posted By: NCAnn09 - (Send PM)
Member Since: 11/12/2009
Location:
Total Posts: 581

Date Posted: 9/16/2011 3:09 PM




I don't walk into the office to get it.

The 800 number works, but you have to get someone who knows what it is and not all the people who answer the phone know. I am told you must ask for it each year.



Okay, Tim. I can tell you that I tried many, many times to get the discount for the first time over the phone last year. I had to cancel my Oct. trip and couldn't get to the OBX until Jan, but no one I spoke to over the phone would initiate the discount. All the information that I got was that I absolutely had to go in person for the first time.....however, Charter's customer service is notoriously crummy, so maybe you're right and I was just unlucky.

RE: Charter & CenturyLink Off Season Rates
Posted By: Beth&Mike - (Send PM)
Member Since: 4/21/2010
Location: NoVA / Colington Harbour
Total Posts: 161

Date Posted: 11/13/2013 8:37




Thought I would bump this with some new info I got today. We had been on a promotion for the past year, so weren't receiving the discount during that period. I went in to the office this past weekend to see if I could get it back, and the lady there told me she could already see it applied to my account Thumbs up
Got my bill when I got home and it was for the full amount, service period 11/12 - 12/11 Thumbs down
I called the local # (252)256-7418 thinking I was being sneaky, but it just connected me with the HQ line. When the rep got on the phone, however, she knew exactly what I was talking about and had just received an email about the Outer Banks area yesterday. Apparently they were delayed in applying the discount to our area so that the bills went out without it. Then she put me on her calendar so she can email me when it has been resolved with the new amount due for LAST month (11-1 thru 11-10) and this month. Very impressed with the service today.

RE: Charter & CenturyLink Off Season Rates
Posted By: siswalker - (Send PM)
Member Since: 4/23/2007
Location: Greensboro/Kitty Hawk
Total Posts: 5723

Date Posted: 11/13/2013 7:45 PM




I called today and the rep knew exactly what I was talking about. He said on the Outer Banks, vacation homes are automatically supposed to go to the 50 percent off rate from Nov.1 till March 31. (Now that I think about it, how would they know which homes are vacation rentals?!)
I told him we have never gotten the discount. He filled out the necessary "paperwork" for me, but told me in order to get it to automatically renew each year, I will need to go to the Charter office in person, show my ID, and ask them to "hard code" our account.
Wonder if they'll give me credit for never getting it before?!

RE: Charter & CenturyLink Off Season Rates
Posted By: JimmyZ - (Send PM)
Member Since: 2/18/2004
Location: Cape Canaveral, FL/Southern Shores, NC
Total Posts: 13240

Date Posted: 11/13/2013 9:18 PM




I called years ago and got the 50% discount and it is automatically applied every year. We come down in December and have both internet and cable access when we are there.

I don't know about CenturyLink but you should look into a Straight Talk regular phone. Its only $15 a month and you can keep your current number. Go to Walmart and check it out.

RE: Charter & CenturyLink Off Season Rates
Posted By: siswalker - (Send PM)
Member Since: 4/23/2007
Location: Greensboro/Kitty Hawk
Total Posts: 5723

Date Posted: 11/13/2013 9:27 PM




I called years ago and got the 50% discount and it is automatically applied every year. We come down in December and have both internet and cable access when we are there.

I don't know about CenturyLink but you should look into a Straight Talk regular phone. Its only $15 a month and you can keep your current number. Go to Walmart and check it out.



Yes, the guy told me there would no difference in service, BUT he said the do monitor how much you're using it. He said if they see you are using it all the time, the rates would go back to what they were.

RE: Charter & CenturyLink Off Season Rates
Posted By: obxguy - (Send PM)
Member Since: 4/30/2005
Location: Northern VA / Corolla, NC
Total Posts: 228

Date Posted: 11/13/2013 9:44 PM




I (Now that I think about it, how would they know which homes are vacation rentals?!)



I believe they go by local service address with an out of town billing address. The other thing to know about the seasonal plan is that there are fewer packages/bundles which are "seasonal eligible."

RE: Charter & CenturyLink Off Season Rates
Posted By: Quack27949 - (Send PM)
Member Since: 9/27/2011
Location: Hampton, VA & Duck
Total Posts: 1233

Date Posted: 11/13/2013 11:16 PM




BUT he said the do monitor how much you're using it. He said if they see you are using it all the time, the rates would go back to what they were.



Is that really possible?? That would imply that Charter is collecting data on what & when their customers are watching TV. I hope not!

RE: Charter & CenturyLink Off Season Rates
Posted By: siswalker - (Send PM)
Member Since: 4/23/2007
Location: Greensboro/Kitty Hawk
Total Posts: 5723

Date Posted: 11/14/2013 7:46




BUT he said the do monitor how much you're using it. He said if they see you are using it all the time, the rates would go back to what they were.



Is that really possible?? That would imply that Charter is collecting data on what & when their customers are watching TV. I hope not!



IDK, that's just what the rep told me.

RE: Charter & CenturyLink Off Season Rates
Posted By: Salvo Jimmy - (Send PM)
Member Since: 10/19/2008
Location: Salvo NC / Hampton VA
Total Posts: 2723

Date Posted: 11/14/2013 9:22




If you have an alarm system that uses the phone line, you want to make sure the phone on "vacation/seasonal" does not prevent alarm functions.

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