Used this realty company for 2008 and 2009. In 2008 they were great, 2009-eh, lady was a little rude, acted like we were bothering her to check in. We really like the house we rented (Friendly Waters) and was going to rent it for 2010 but the runaround and the "could care less" attitude got the better of us and we switched realtors this year. First of all I was told the owner's wouldn't set the 2010 prices (although I was told they were to do this by Thanksgiving week-end) so we waited, and waited. I called Nags Head Realty to inquire about the status several times and was told...."nope, no set prices yet" and the "girl" handeling this was gone for the day. On the last call I requested a return call the following day or we would have to find another house. She never offered to help us find one, offered no solution at all. Had that "who cares" attitude and we NEVER received a return call so we took our business elsewhere. They also had a "vacation giveaway" that was offered to all the renters in 2009 for a free vacation if your name was drawn but I could never find out who "won" it.
Rating: 2 Years running
We rented with Nags Head Realty our first two years and they were absolutely wonderful. We were able to get into our house early this past summer, and they didn't seem put out at all by it. They are just great folks to deal with, very friendly and knowledgable. I would recommend them to anyone.
Rating: Updated review
Just dealt with this realtor again this year (repeat customer, a first for me with a realtor!). Have to up the rating to 5 stars-THE BEST.
Not only did they extend a special so that I could take advantage of the savings, their communication was extremely prompt, and the realtor knew who I was and knew about the arrangements that had been made via e-mail when I called to rent the house. I didn't have to describe the special arrangements, wait for authorization or verification, be put on hold, etc. Fast, professional, courteous, just an all around OUTSTANDING experience.
Nag's Head gets my highest rating.
Rating: A little extra service
This realtor made an extra effort to make sure we didn't have an issue during our vacation. One family member travels with a pop-up camper. At first the realtor said we would be ticketed as KDH does not allow camper parking except in campgrounds. They then asked me to describe the camper, and I said it is a pop-up and sits on a pick-up truck. No problem. I appreciate the realtor knowing the laws and advising accordingly.
All other transactions with them, including getting into the rental early, were smooth.