Vacasa

Vacasa




Good afternoon! We have been approached by Vacasa about managing our 4BR rental in SoNag. We are not happy with our current PM, and are entertaining the idea of switching. I searched the forum and found a few threads that referenced Vacasa... one from a renter that indicated "Vacasa is a red flag" (with no explanation of why), and another that asked "What's the deal with Vacasa?" that no one answered. I read that Vacasa took over/owns Hatteras Realty and Corolla Classic Vacations.
I'd like to hear from: 1) Owners who use Vacasa, as to what their owner experience is like, and 2) Renters, as to what their rental experience is like.
Thanks in advance for your input!


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RE: Vacasa




Following.


RE: Vacasa




Renter here. Vacasa's fees are ridiculous and put their homes they manage _much_ more expensive than comparable homes with other agencies. When renting on Hatteras Island, Hatteras Realty is the last one our list of those we look at.


RE: Vacasa




Renter here. Vacasa's fees are ridiculous and put their homes they manage _much_ more expensive than comparable homes with other agencies. When renting on Hatteras Island, Hatteras Realty is the last one our list of those we look at.

RAHohio
Me too


RE: Vacasa




Renter here - Just rented a Vacasa home at Sugar Mountain. I would never rent from a Vacasa rental again. They were rude on the phone and when I reported a couple of issues with the home that were a high priority they never followed up with me on a resolution.


RE: Vacasa




Didn't Jessica, a frequent poster here from Ohio, move to HI to work at Vacasa? Where is she now?


RE: Vacasa




I would recommend using one of the locally owned PMs. This VACASA has gotten too big and too out of touch with their customers. I gave them all bad marks for my stay recently and I never hear a word back.


RE: Vacasa




We rented a Vacasa managed house near Sugarbush VT this past spring so my daughter at UVM could join us for skiing. I found it through VRBO but later found I could have rented it cheaper directly through Vacasa, my bad for not doing more research. The added fees seemed in line with other properties in the area. I did have a problem with the automated payment system and had to call the 800 number. The person I spoke with was polite and helpful. The house itself was just as described. The one odd thing we did find that I noted in my review was that there were no blinds or curtains in the master bedroom or bathroom. Serious smiley

Would I rent with them again, maybe. I did see they had rentals on OBX, but as another poster mentioned, the rates seemed high for what they were offering.


RE: Vacasa




I was very happy with Hatteras Realty. When they went with Vacasa I was concerned. It didn’t seem like I had the same control. Vacasa asked me to let them set the rates.

Vacasa sets the rates based on demand right now, today. They have really smart ways to monitor immediate demand. My price per night changes all the time. One day is it lower. The next it is higher. Day after that it is back down. Having the ability to accurately gauge immediate demand and link it to an accurate understanding of what people will pay is pure frigging magic.

As others have stated, Vacasa is often leading the price. Why? Because their data says they can get those higher prices. As for me? I’m fully rented. Just about ALL FRIGGIN’ YEAR at rates a heck of a lot higher than I thought I would get.

So did I lose Hatteras’ good people? No, they are still there. The cleaners, the maintenance, the laundry … it is still Hatteras Realty. The pool is still there. Reasonable charges are seen for fixing minor items.

Vacasa is way the frig out front on this AI stuff. It is magic for owners.



RE: Vacasa




Appears to be a love or hate relationship for reviewers. Here is a website to give you some insights.

www.trustpilot.com/review...


RE: Vacasa




From a renter's perspective. Their rates do tend to be higher. We had a cleaning issue with our house when there in June and called the local number and left a message, but got a return call from someone in Washington State as well as I recall. As a renter we will look at Midgett or Outer Beaches for the next trip out there.


RE: Vacasa




Didn't Jessica, a frequent poster here from Ohio, move to HI to work at Vacasa? Where is she now?

xobx


She got hired by Hatteras Realty which then got bought by Wyndham which was bought by Vacasa. I haven’t seen a post by her for a while, she posted about being in love, good for her. Hopefully she is still in love, busy and healthy.


RE: Vacasa




She might be at Pops !!


RE: Vacasa




Appears to be a love or hate relationship for reviewers. Here is a website to give you some insights.

OBX is Paradise


Interesting... all of the first page "invited" reviews were all positive. The non-invited reviews were all negative.


RE: Vacasa




Appears to be a love or hate relationship for reviewers. Here is a website to give you some insights.

OBX is Paradise


Interesting... all of the first page "invited" reviews were all positive. The non-invited reviews were all negative.

outbackpaul


What is an invited review? I gave a positive review but received no invite. I am sad! Why was I not invited???



RE: Vacasa




We rented from Hatteras Realty several times years ago before Wyndham bought them. Had the small, family owned business focus and we had a good experience. We would likely never use Vacasa, there are too many better companies such as Outer Beaches, Midgett, in that area that we have had great experiences with to take a chance on one that has such a sketch reputation. This thread is another red flag to me; any company that is soliciting new owners like this screams ambulance chaser, shady used car salesman to me. Thank you to the OP for the topic. Sometimes cheaper is not worth the expense.




RE: Vacasa




Stick with local realtors.
We’ve had great experiences with both Lamb and Outer Banks Blue.
We are renting through Atlantic this year (October). So far the interaction with them has been great.


RE: Vacasa




We rented through vacasa earlier this year, it was fine. Nothing unlike any of the other PM’s we have used in the past. We would use them again if it’s a house we want with rates we can live with.


RE: Vacasa




We had a bad experience with a house that had not been cleaned, including dirty Linens in a pile in the hall. Obviously not cleaned at all. This was pre CV. A house we loved in Frisco switched to them. I let the owner know our experience, and that we will not rent from them. For the record, they are the only rental agency I feel this way about. We have rented from many places on 20+ years. Just our experience.....


RE: Vacasa




We rented a Vacasa (HR) house in Avon for this Labor Day week. The base rate was $1085 for the week. I noticed that oddly Sunday and Monday after my stay were available. I figured I was in luck and would gladly pay $155 per night for 2 additional nights. Nope..... quoted $850 plus tax to add 2 nights..... non negotiable. $426 per night! Maybe I'll inquire about it again in person once we are there.


RE: Vacasa




This thread is another red flag to me; any company that is soliciting new owners like this screams ambulance chaser, shady used car salesman to me. Thank you to the OP for the topic. Sometimes cheaper is not worth the expense.

Leon

Every PM tries to get people to switch to them. As an owner we usually get at least one advertisement a week trying to get us to switch PMs during the spring and summer. This includes our former PM that we left two years ago! So I’m not sure I would call it a red flag unless I knew the level of solicitation and pressure to switch.

Katie


RE: Vacasa




Vacasa has sent me a solicitation to switch our house to their rental program on average about every ten days - hard to remember how often because I automatically put them in the circular file as soon as I determine who it is from. Have to open it up because the envelope does not identify the sender. Used to think Sun Realty was relentless in their solicitations averaging about monthly but Vacasa leaves them in the dust with constant mailings. There have been so many mailings from Vacasa that it does make you wonder..............................


RE: Vacasa




We rented a Vacasa (HR) house in Avon for this Labor Day week. The base rate was $1085 for the week. I noticed that oddly Sunday and Monday after my stay were available. I figured I was in luck and would gladly pay $155 per night for 2 additional nights. Nope..... quoted $850 plus tax to add 2 nights..... non negotiable. $426 per night! Maybe I'll inquire about it again in person once we are there.

Mike Zw


As an owner, I'd be angry not booking those extra days at whatever. Empty days put nothing in an owner's pocket. You might call the Avon number of the Hatteras Realty office and ask now. Bet when they hear you are the prior renter they will give you a deal.

Steve


WolfsWishingStar.com


RE: Vacasa




Vacasa is garbage.


RE: Vacasa




This thread is another red flag to me; any company that is soliciting new owners like this screams ambulance chaser, shady used car salesman to me. Thank you to the OP for the topic. Sometimes cheaper is not worth the expense.

Leon

Every PM tries to get people to switch to them. As an owner we usually get at least one advertisement a week trying to get us to switch PMs during the spring and summer. This includes our former PM that we left two years ago! So I’m not sure I would call it a red flag unless I knew the level of solicitation and pressure to switch.

Katie

kthayer


Very true.

I still get them and I've always self managed.


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